1. CHECK IN
Check in is any time from 3pm onwards on the day of your arrival.
You will find your keys in a key safe located by the door to your cabin – and we will email you the code at least 24 hours before you are due to arrive, so you’ll be able to simply let yourself in when you arrive, and make yourself at home!
2. CHECK OUT
Check out is by 10am. Please return your key to the key safe and leave the cabin clean and tidy as you found it. Once the cabin has been checked and all okay, we will refund your security deposit to your card.
3. BOOKINGS & PAYMENT
Lydcott Glamping only handles bookings from persons over 18 years of age. We reserve the right at all times to refuse a booking.
The rates for each cabin are based on occupancy of 2 people. In our larger cabins, ‘The Pasty’, ‘The Pilchard’, ‘Jam First’ and Clotted Cream’, you may wish to bring your children with you and there is a surcharge of £5 per night per child in order to cover overhead costs associated with additional occupants, including additional bedding and towels etc.
We have a minimum booking policy of 3 nights. This is just so that we can manage turnaround times for bookings, cover overheads and ensure everything is perfect for every guest.
Bookings can be made online and the rental contract including the regulations regarding cancellation are applicable as soon as payment has been received. Lydcott Glamping Ltd will confirm the booking via e-mail at the time of booking. Please check your confirmation email to ensure all is correct, and let us know if there are any errors or amendments to be made. If you haven’t received your confirmation email, (and have checked it hasn’t gone into a junk folder!), then please get in touch with Lydcott Glamping Ltd and we’d be happy to resend it to you.
Lydcott Glamping reserves the right to rebook a competition winner: Lydcott Glamping will offer an alternative date for the re-booking, but the competition winner will not be entitled to any compensation.
When booking online, you will pay the price of your stay plus a £100 security deposit, which will be refundable when you checkout.
4. SECURITY DEPOSIT
Guests will be required to pay a security deposit of £100 per cabin at the time of booking, in addition to the accommodation price. This deposit will be refunded in full at the end of your stay unless, in the opinion of the site owners, you have displayed unreasonable behaviour (this includes but is not limited to, wilful damage to the site or other people’s property and abuse of our staff, or excessive noise.)
We hope you understand that this is a peaceful spot, and it is important for our neighbours and other guests that the peace and the magic of the site is maintained.
Any wilful damage to the cabins, contents or grounds we will regrettably need to deduct the cost of repairs or replacements from your security deposit.
Guests are required to clean their cabin before departure, and are expected to leave them in the condition they found them on arrival.
Dishes washed, dried and put away and bed linen stripped and placed on top of the bed please. Toilets and shower should be clean and as you found them. Floors should be swept, bins emptied and rubbish removed from site. Dustbins will be provided near the car parking area for disposal of any waste. Please ensure any recycling is in the appropriate bins.
Basic cleaning products and equipment are provided.
If you leave your cabin in an improper condition, you will regrettably be liable for an additional fee of £40 which will be taken from your security deposit.
6. COST OF LOSS OR DAMAGE TO EQUIPMENT
Please be respectful to all equipment. Guests are liable for any costs incurred due to loss of or damage to equipment or the cabins themselves. Guests will be charged for the cost of repair or replacement of damaged items, post stay.
Following guest departure all equipment (including the cabin itself) will be checked and examined and any damages incurred will be charged to the person responsible for booking the stay. Failure to make payment will result in further action taken.
Instructions are provided in the welcome pack within the cabin – please ensure you read these as they contain information regarding care and use of the cabin equipment.
Please be respectful to other guests on the site. Guests who are deemed to be causing a nuisance or excessive noise can be be liable for loss of deposit money and/or ejected from the site.
We love animals, but if you would like to bring your dog, please contact us before booking, as our cabins are not suitable for all types of dog. A maximum of one small well behaved dog is permitted in our larger cabins (all except ‘Prosecco’) – so long as you can guarantee they won’t chew or scratch – and that they will sleep in their own bed – not on yours! We hope you understand that this is in the interests of future guests also.
As we are situated next to a working farm, dogs must be kept under control and on a lead or tether at all times during your stay. Lydcott Glamping will provide a tether if you have booked and paid to bring your dog. Dogs must sleep on the floor and must not be allowed on the beds or furniture.
You must book your dog at the time of booking your stay. There is a surcharge of £5 applicable per dog per night.
Dog owners are responsible for ensuring that any dog fouling is picked up immediately and disposed of. Please do not dispose of dog mess in the cabin bins.
Any damage caused by your dog either to the cabin, it’s contents, or to any part of Lydcott Glamping site or property will be chargeable to the person responsible for booking the stay.
Fire Pit / Barbecue – If using your fire pit / barbecue during your stay, please adhere to fire safety. Do not overload the fire pit or light any fire near the decking. Any damage caused by misuse will be chargeable.
- Prosecco must not exceed 2 adults
- The Pasty must not exceed 4 adults or 2 adults and 3 children.
- The Pilchard must not exceed 4 adults or 2 adults and 3 children.
- Jam First must not exceed 4 adults or 2 adults and 3 children.
- Clotted Cream must not exceed 4 adults or 2 adults and 3 children.
We reserve the right to refuse occupancy if the numbers exceed this. The booking will then be deemed cancelled with full loss of payment.
In no event will Lydcott Glamping Ltd be liable or held responsible for any injuries caused as a result of our facilities or products. Axes, fires and knives should be used by a responsible adult only.
11. CANCELLATION POLICY
Please inform us immediately in writing if you need to make a cancellation, whereupon we will, without prejudice to our right to retain the full rental payment, make every effort to re-let the hut and refund your money, less a £30 administration charge. You will be liable for the rent in full if you cancel within 2 weeks before your arrival date.
WE STRONGLY RECOMMEND PURCHASING HOLIDAY INSURANCE TO COVER YOU IN THE CASE OF YOU CONTRACTING COVID OR BEING TOLD TO ISOLATE DUE TO TRACK AND TRACE, AS WE ARE UNABLE TO ACCOMMODATE ANY LIABILITY FOR THIS.
IN THE CASE OF A NATIONALLY ENFORCED LOCKDOWN WITH GOVERNMENT SUPPORT FOR BUSINESSES, WE WILL HAPPILY EITHER MOVE YOUR DATES OR REFUND IN FULL MINUS THE TRANSACTION FEE WE WERE CHARGED AT THE TIME OF YOUR BOOKING BY THE PAYMENT PLATFORM.
The prices on http://www.lydcottglampingcornwall.co.uk are not binding; Lydcott Glamping Ltd reserves the right to modify these prices. At the time of booking, you will be informed of the prices applicable. The price stated on the confirmation is binding unless there is an obvious error. Discounts and/or special offers can no longer be used after the confirmation has been sent by Lydcott Glamping Ltd. Lydcott Glamping Ltd reserves the right to refuse bookings which have obviously wrong prices.
We truly hope that your stay with us will be exceptional. We are a new business and as such welcome any feedback, good or bad so that we can ensure that we continually improve the experience we are offering to our guests.
However, we accept that it may occur that you have a genuine complaint. We ask that you let us know immediately if there is anything that you are not 100% happy with, in order to allow us to solve the matter as soon as possible. Should the matter not be settled to your satisfaction, then you have the option, up to 1 month after departure from Lydcott Glamping to lodge the complaint in writing or by email to Lydcott Glamping Ltd.
14. ASSUMPTION OF RISKS
Remember that you will be staying next to a working farm with live animals and potentially dangerous farm equipment among other hazards. Also you must be aware that some of the equipment (such as the fire pit / barbecue) may be dangerous if misused. Whilst we take great care to keep you safe, accidents can happen and we will not be held responsible for such accidents (to the greatest extent permitted by law). It is your responsibility to supervise any children. If you notice that any equipment looks faulty and/or unsafe you must inform us as soon as possible. We strongly recommend that you take out travel insurance against the risk of accidents and your stay being cut short due to unforeseen circumstances.
15. LEGAL INFORMATION
Name and address
Emma and Richard Liddle
Telephone number : 07857 207279
Companies House Number: 11551208
VAT NUMBER : 381222127